Customer Service

Camera Canada

Our commitment to customer service is second to none.

If you have any questions please contact us.

  • Antony Chodas, President

    Antony Chodas President

  • Joe, General Manager

    Joe General Manager

  • Erik, Customer Service

    Erik Customer Service

  • Kedar, Product Specialist

    Kedar Product Specialist


Company Information

At Camera Canada, service and knowledge are what sets us apart from everyone else. Whether you shop on-line or in-store, our goal is to make your visit informative and convenient.
If you have any questions, please contact us


F.A.Q.'s

Questions? We've got the answers. Choose from Digital, Video, Photo and General F.A.Q.'s.


Shipping and Tax

Camera Canada ships using Xpresspost. Go to our Shipping page to find out cost, delivery times and provincial taxes.


Leasing

The Affordable Alternative to Financing. Minimum leasing amount is $1200 (before taxes). Learn more about our leasing options here.


Warranties

Our Extended Service Plans provide and additional warranty after the manufacturers' warranty expires. We offer parts and labour coverage across North America, underwritten protection, no deductible and transferable coverage! Learn more about our warrenties here.


Return Policy

  • We offer an extended return policy for the holidays. Any items purchased after November 26th can be returned before January 15th. All normal restrictions apply.
  • Camera Canada offers a 30-day Refund / Exchange policy for most products (Drones, GoPro, Underwater Cameras, Special Order Items, memory cards and software not included)*.
  • Special order items cannot be refunded without our written authorization unless it is found to be defective upon arrival.
  • Affirm Orders: If a refund is issued for products ordered using Affirm, a 5% processing fee will be applied to the refunded amount.
  • CameraCanada will NOT be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility will only be the monetary value of the merchandise.
  • NO REFUNDS OR EXCHANGES on any printer if the ink has been installed.
  • All sales of earbuds, microphones, Hydrapak bottles, drones, gimbals and knives are FINAL and cannot be returned or exchanged.
  • All items for exchange or refund must be returned in "mint" condition, complete with all manuals, packaging materials, non-completed warranty card and any related manufacturer's accessory. Any product returned incomplete will either be refused or the refund amount will be reduced accordingly. Please note that shipping and handling charges are not refundable unless return is necessitated by our error.
  • Your shipment should be checked upon receipt. Any shortage or damage should be reported immediately and no later than 7 days from receipt. Defective goods will be replaced with a like item, upon return of the defective merchandise.
  • Please contact us prior to shipping Return/ Exchange Products. All products for return and exchange must be assigned a Product Return Number and must include a copy of the invoice. They must be shipped prepaid with full insurance. Credit card refunds will be processed upon receipt and examination of the Returned Product.
  • Please contact us prior to returning your goods.
  • Camera Canada reserves the right to refuse returns.
*Please note - all DJI products are final sale. There are no returns on DJI items and exchanges will not occur if the unit is DOA. DOA is defined as a brand-new unit that will not turn on, or a brand-new unit that does function properly. DJI insists on handling all DOA and service issues directly. For more information visit: dji.com/support/product

Pricing Policy

We will almost always* match a competitor's price on any IN STOCK item that is not end-of-line. This 'in stock' policy is to combat the many stores that entice customers to shop at their store by offering ridiculous pricing on an item that is available in limited quantities and in some cases, these stores do not even have the item, at all. (Anyone can offer a fantastic, below cost price on an item they really don't have because they never have to actually 'stock or sell' the product).

We will offer a refund if you ever find the exact same item at a lower price (Canadian product in a Canadian store) within 7 days of making your purchase. We need notification in writing and any supporting documentation via e-mail or Canada Post mail. This is more than fair and allows our customers to shop knowing that they are receiving a fair price.

Whatever the situation - if you have seen an item cheaper at our competitor or if you feel that we have priced something too high, tell us and we'll do our utmost to rectify the problem. Camera Canada wants to keep our customers happy and satisfied.
*Conditions Apply

Shop With Confidence


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    Free Shipping

    On orders over $99 for regular-sized items to most destinations in Canada. Find out more about our shipping rates here.

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    Buy Now, Pay Later

    Make interest free payments over 6 months or low monthly payment options for 12, 18 or 24 months with Affirm financing.

    Learn More

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    Expert Advice

    Our staff have years of experience in the optical and imaging marketplace with a reputation of great service that sets us apart from everyone else.

    Learn More

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    Chat Available

    Have a question?
    Speak with one of our knowledgable staff members online during business hours.