Customer Service

Our commitment to customer service is second to none.

Joe, General Manager

General Manager
Kedar, Customer Service

Customer Service
Erik, Customer Service

Customer Service
Kandace,  Catalog Administration

Catalog Administration

At Camera Canada, service and knowledge are what sets us apart from everyone else. Whether you shop on-line or in-store, our goal is to make your visit informative and convenient.

If you have any questions please contact us.

Search Tips
Let us help you find exactly the products you are looking for with our search tips.

Questions? We've got the answers. Choose from Digital, Video, Photo and General F.A.Q.'s.

Shipping and Tax
Camera Canada ships using Xpresspost. Go to our Shipping page to find out cost, delivery times and provincial taxes.

The Affordable Alternative to Financing. Minimum leasing amount is $1200 (before taxes).

Our Extended Service Plans provide and additional warranty after the manufacturers' warranty expires. We offer parts and labour coverage across North America, underwritten protection, no deductible and transferable coverage!

Return Policy
Camera Canada offers a 7-day Refund / Exchange policy for most products (Drones, GoPro, Underwater Cameras, Special Order Items, memory cards and software not included).

All items for exchange or refund must be returned in "mint" condition, complete with all manuals, packaging materials, non-completed warranty card and any related manufacturer's accessory. Any product returned incomplete will either be refused or the refund amount will be reduced accordingly. Please note that shipping and handling charges are not refundable unless return is necessitated by our error.

Your shipment should be checked upon receipt. Any shortage or damage should be reported immediately and no later than 7 days from receipt. Defective goods will be replaced with a like item, upon return of the defective merchandise.

Please contact us prior to shipping Return/ Exchange Products. All products for return and exchange must be assigned a Product Return Number and must include a copy of the invoice. They must be shipped prepaid with full insurance. Credit card refunds will be processed upon receipt and examination of the Returned Product.

Please contact us prior to returning your goods.

Camera Canada reserves the right to refuse returns.

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In our retail store, our commitment to customer service is second to none. This commitment continues on-line with Camera Canada . We doubt you will find another store anywhere that has the knowledge and talent that we have. That's a bold statement but it's true! Our Camera Canada staff include Certified Photographic Consultants, a certified photofinishing engineer and a professional Systems Design engineer PLUS we employ licensed professional photographers ready to assist you with your particular picture taking exploits!

We accept Visa, MasterCard, American Express, PayPal, and Thawte