FAQ's

Camera Canada does lease equipment. Minimum leasing amount is $1000 (before taxes).
Click here for Camera Canada leasing information.

Camera Canada offers a complete insurance replacement service for our customers. We make it easy to assist our customers with all aspects of their claim. This may range from the initial quote to direct billing sent to the insurance company. Our diverse selection of major photographic, digital and video brands enables us to provide the most accurate replacement for lost or stolen equipment.

Yes we do! Our clients range from small business and community-based organizations to government and high-tech companies, who receive a high level of service with personal attention. Our goal is to help customers find the best solution for their budget and make it easy for them to do business with us.

The item is in stock and available for immediate shipping.

The item in currently not in stock. We will notify you when the item is available for shipping. If the item will not be available for some time, we will notify you of that so you can cancel your order if you desire.

The item is not normally stocked due to minimum order requirements, random availability, or lack of customer demand. However, we would be pleased to order any Special Order item for you. We will notify you of the expected shipping date via e-mail after your order is processed. Should the shipping date not meet with your requirements, you may cancel order at your discretion.

The item is currently on order due to high demand. As a sought-after item, our inventory is quickly depleted, and immediate delivery cannot be guaranteed. If you place an order for a product that is on order and it will not be available for some time, we will promptly notify you. At that point, you will have the option to either cancel your order or patiently await its availability. Please be aware that orders for items on order will be processed in the sequence they are received.

Regular shipping rates apply to products with this icon. This means that the product fits into a “normal” shipping box and is within the dimensional and weight guidelines set out by Canada Post.

Products that are either heavier or larger than “regular” items are deemed oversized. This includes heavy items such as some tripods, inkjet paper, dye-sub paper, some lighting kits and printers to name a few. Canada Post charges weight and dimensional surcharges that apply to items in excess of their guidelines.

Items that are very large, very heavy or very delicate will be given special shipping rates depending on the shipping destination. These items may include selected printers, lighting kits, etc. that are simply too big or heavy to be shipped using the oversized rates.

Items that are very small or light may be deemed to have NO shipping. Gift certificates fall into this category.

For selected products Camera Canada may have promotions that include free shipping. While free shipping applies to a particular item, if the item is combined with other products, free shipping may not apply.

NOTE: Generally speaking, Camera Canada chooses a shipping rate based on the heaviest product being shipped even if there are lighter products in the cart. For example, if the Camera Canada order includes 1 camera, 1 gift card, 1 filter and 1 tripod, the shipping rate is based on the tripod (the heaviest product) even though the gift card shows free shipping and the camera shows regular shipping.