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| Customer Service |
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Our
commitment to customer service is second to none.
At Camera
Canada, service and knowledge are what sets us apart from everyone
else. At Camera Canada our goal is to make your visit informative
and convenient.
If you have any questions please contact us.
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Antony
Chodas,
President |
Eric,
Customer Service |
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| Search Tips |
Let us help you find exactly the products
you are looking for with our search tips.
Click here to view the Camera Canada
seach tips >> |
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| F.A.Q.'s |
Questions? We've got the answers. Choose
from Digital, Video, Photo and General F.A.Q.'s.
Click here to view the Camera Canada F.A.Q.'s >> |
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| Shipping |
Camera Canada ships using XpresspostT.
Go to our Shipping page to find out cost and delivery times.
Click here to view the Camera Canada shipping
information >> |
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| Leasing |
The Affordable Alternative to Financing.
Minimum leasing amount is $1000 (before taxes).
Click here for Camera Canada leasing information >> |
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| Warranties |
Our Extended Service Plans provide and
additional warranty after the
manufacturers' warranty expires. We offer parts and labour coverage across North
America, underwritten protection, no deductible and transferable coverage!
Click here to view the Camera Canada warranty information >> |
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| Return
Policy |
Camera Canada offers a 7-day Refund
/ Exchange policy for most products (special order
merchandise, memory cards and software not included).
All items for exchange or refund must be returned in "new,
never used " condition, complete with all manuals, packaging materials,
non-completed warranty card and any related manufacturer's accessory. Any product
returned incomplete will either be refused or the refund amount will be reduced
accordingly. Please note that shipping and handling charges are not refundable
unless return is necessitated by our error.
Your shipment should be checked upon receipt. Any shortage or
damage should be reported immediately and no later than 7 days
from receipt. Defective goods will be replaced with a like item,
upon return of the defective merchandise.
Please contact us prior to shipping Return/ Exchange Products. All products
for return and exchange must be assigned a Product Return
Number and must include a copy of the invoice. They must be shipped
prepaid with full insurance. Credit card refunds will be processed upon receipt
and examination of the Returned Product.
Please contact us prior to returning your goods.
Camera Canada reserves the right to refuse returns. |
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After purchasing a new digital camera and a few books I have been bitten by the amateur photography bug and therefore needed to purchase a few additional things, one of them being a new tripod. I had searched various websites and read reviews on different products and came to the conclusion I wanted Manfrotto 190XB Tripod Legs and a Manfrotto 486RC2 ballhead.
Now came the decision of where to buy. I had looked at a few other stores, both based in the US and Canada and found that many of them would not allow an order to be placed unless the billing and shipping address were the same, or in the same country. This was not the case for me as the card I wished to use to make the purchase was issued in the UK and am currently residing in Canada. I happened upon the Camera Canada site and found not only excellent pricing, even after factoring taxes and shipping, but also the ability for them to accept my card and ship to my Canadian address. I placed my order with them and the service was above excellent. My emails were answered in a detailed manner and also very rapidly. The goods arrived very quickly and I`m very impressed with my new tripod and head :) I will certainly use Camera Canada again and will not hesitate for an instant to recommend them to anyone.
Mark |
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