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| Company Information |
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Camera Canada is the electronic
commerce arm of Forest City Image Centre and Imagespin.com.
We
are extremely proud of the reputation we have earned over the
past 14 years in the Canadian photographic marketplace. |
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Antony
Chodas,
President |
Joe Todd,
General Manager |
Eric,
Customer Service |
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In our retail store, our commitment to
customer service is second to none. This commitment continues
on-line with Camera Canada. We doubt you will find another
store anywhere that has the knowledge and talent that we have.
That's a bold statement but it's true! Our Camera Canada staff
include Certified Photographic Consultants, a certified photofinishing
engineer and a professional Systems Design engineer PLUS we employ
licensed professional photographers ready to assist you with
your particular picture taking exploits!
Every one of our industrial staff have received training from our Canadian suppliers
and they are as up to date as anybody in the industry. It's pretty much a store
policy that if we don't know the answer to something photographic, we'll find
it! We're also not afraid to give opinions ... after all, that's why you buy
from us rather than a Big Box retailer who just doesn't "get it"! We
do not work on commission and we do not allow manufacturer's spiffs to sway our
product suggestions. When we say we like a camera ... we like it! |
Forest City
Image Centre
London, Ontario, Canada |
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| Our Reputation |
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Our commitment
to customer service is second to none. At Camera Canada,
service and knowledge are what sets us apart from everyone
else. Any store can sell a camera, a lens and a tripod,
but how many can tell you why it will or will not work
for you? We feel it is our duty to our customer to view
EVERY product available in every price category and compare
each for quality and value as well as shelf appearance.
Each year in
February, the Photographic Marketing Association (PMA)
holds the largest annual photographic show in North America.
This show is open to all retail buyers who use the opportunity
to view all the upcoming year's product lines. Most of
the photo, digital and video equipment the customer sees
in the stores during the season is viewed at "THE
SHOW". After much scrutiny, we select the best products
entirely on their own merit. Sometimes we choose not to
carry a certain camera or accessory because it just doesn't
work! This formula means that our customers can always
make their purchase with the utmost confidence. |
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| Our staff is told to do one thing
- help the customer! It is not uncommon to see one of our staff
trying to take a customer out of a higher priced product and
into something that is more appropriate (why buy a $1400 digital
camera when a $499 one will suit your purpose better?). Unlike
many other retail stores, our sales staff do not see dollar
signs when someone walks into the store. Camera Canada staff
do not, will not, never will, work on commission nor are they
expected to sell "X" number of dollars per week.
Their only job is to help the customer. |
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| Pricing |
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We firmly believe in offering our customer
a fair and equitable price from the start ... no deals, no
hidden offers.
Many retailers inflate their prices so they can "negotiate" down to
the selling price that is actually fair, thus giving the impression of offing
to "deal" their price. This is misleading and unethical in our opinion
and is not something we believe in.
We believe in supporting Canada and to that end, we buy ONLY from authorized
Canadian suppliers and we try to compete with large Canadian & US internet
companies fairly and aggressively.
Low price is something we strive to maintain, yet there are times that our
competition will lower a price before we catch it or we simply 'goof' and
price an item too high. The absolute lowest price is impossible to maintain,
as there are always stores that monitor retail pricing (like ourselves) or
are desperate for cash flow and will undercut anyone just to make a quick
buck. Bear in mind that these types of practices do not lend themselves to a
long-term commitment toward the customer and the store may not be around long
enough to help if there is ever a need for service or assistance.
We will almost always* match a competitor's price on any IN STOCK item that is
not end-of-line. This 'in stock' policy is to combat the many stores that entice
customers to shop at their store by offering ridiculous pricing on an item that
is available in limited quantities and in some cases, these stores do not even
have the item, at all. (Anyone can offer a fantastic, below cost price on an
item they really don't have because they never have to actually 'stock or sell'
the product).
We will offer a refund if you ever find the exact same item at a lower price
(Canadian product in a Canadian store) within 7 days of making your purchase.
We need notification in writing and any supporting documentation via e-mail or
Canada Post mail. This is more than fair and allows our customers to shop knowing
that they are receiving a fair price.
Whatever the situation - if you have seen an item cheaper at our competitor or
if you feel that we have priced something to high, tell us and we'll do our utmost
to rectify the problem. Camera Canada wants to keep our customers happy
and satisfied.
*Conditions Apply |
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Thank you for sending my lenses so quickly! I have to say that when I opened the parcel, I was greeted with the bonus lens care kit and then a free copy of Photolife. You had me at the lens care kit....Bravo for such good care of me and my order. My digital children will be happy tonight with their new spring outfits!
Mary |
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